Harrolds - Sydney, New South Wales

Sunwoo Kim

Saw a lots of different brands from mid-end to high-end. Located in the corner of the centre. Customer service was pretty good, a number of staff were walking around to assist.

VO Thong

I noticed on their website that they were having a sale on Nike sneakers, so I went to the store this morning. The employees was very rude to me when I purchased a few pairs. They look at me as if I'm some kind of how can u have money to buy luxury shoes. They added, "Don't visit the store the next time." His name is Arasch Enayat. Don't open a store if it doesn't want to sell.

O J

Harold's Man Menswear truly exceeded all my expectations, and credit for this outstanding experience goes to the floor manager, Alice Dau. From the moment I stepped into the store, her warm and attentive demeanor made me feel welcome and valued as a customer.

Alice's extensive knowledge of fashion and styling proved invaluable as she expertly guided me through the vast collection, tailoring her recommendations to my preferences and needs. Her keen eye for detail ensured that every piece I tried on fit impeccably, accentuating my best features and making me feel confident in my choices.

The curation of Harold's Man Menswear speaks volumes about Alice's exceptional taste and dedication to delivering the finest quality to customers. Each garment exudes elegance and sophistication, a testament to her remarkable ability to stay ahead of the latest trends while maintaining a classic appeal.

I left the store with a wardrobe that not only reflects my personal style but also represents the epitome of sartorial excellence. All thanks to Alice Dau, whose passion for menswear and commitment to customer satisfaction made this shopping experience an absolute pleasure. If you're seeking a truly exceptional fashion experience, head to Harold's Man Menswear and let Alice work her magic. You won't be disappointed!

Au Au

I ordered 6 items online. However, 3 items out of 6 got cancelled in the next day. However, the refund has not been conducted for more than 2 weeks. This company's customer service is always incredibly poor and their online system is definitely not trustworthy.

Furthermore, as of 30/11/23, 2 more items were canceled and to make matters worse, the cancelation announcement did not even get sent out to me, and I found it out at Sydney shop counter when I visited to collect my items. So, 5 items out of 8 (2 separate orders) got canceled although your company stated my orders successfully went through... Harrolds now owe me more than $550, and I've been waiting for the refund for 16days...

Benjamin Marcus

Will never buy from Harrolds again!
They put items on their website as available, when the order was placed and paid for I did not hear anything from the store.
Had to call then to ask where my order was to be advised that they no longer have the item in stock.
Not good enough, can see why they closed their GC store which this poor level of communication and support.
Glad there are other luxury websites we can use to purchase luxury products.

Pull Pu

This company's online customer service is hideous. Every time I placed orders, and paid online, they will notify me long time later that some items were canceled due to their horrible online stock system. Especially nowadays, they tend to split orders and even often do not contact me regarding the change. Even if I call them, they do not look after me well and attempt not to sort out issues immediately.

sm

This was my friend & I’s second time at Harrolds. The staff here are very welcoming and cater to the customers needs. Chris was our sales person for both visits and we can’t comprehend his enthusiasm and knowledge for both his job and all luxurious brands. He was extremely insightful and knew so much about all the items they stocked at Harrolds, he was so friendly and willing to help us.

Thank you Chris!

minna korkis

I came into the store a few days ago and was served by marina. This was the best customer service I’ve ever received from anyone! She was so helpful with everything! She showed me around the store and picked out different outfits for me that she felt suited what I wanted. She offered me something to drink and made me feel so welcomed. I will definitely be coming back to the store and getting served by her! 1000% recommend