Helen Kaminski - Sydney, New South Wales

陳左君

店員非常友善
協助拿取高處的商品
可以試戴
買到喜歡的帽子 很開心

L

elegant hat shop and lots items are foldable. Sophisticated high-quality design, Use of natural materials(raffia/straw). popular for various occasions, including beach outings and outdoor events. just a bit expensive.

Steven Le

We were assisted by the incredibly helpful Dida in store on 9th of March.

Dida was absolutely fabulous, we entered the store simply knowing we loved the brand but she helped explain and fit the perfect hat for my partner. We both could not rate her service any higher - it was absolutely brilliant.

The aftercare sounds fantastic as well. Thank you so much Dida!

stella LEE

헬렌 카민스키 시티매장
직원들도 친절하고
이것저것 써보고 구매하기 편하다

Y Pan

I cannot believe the poor service they provided considering the price they charge. The operating hours for QVB store on google is still wrong. It says open til 6pm on Sunday but it actually close at 5pm. Wasted my time to go there the first time. Then when I went there the second time to return a hat I bought online, even though it clearly states on their own website that customers can bring their online purchase to QVB store and have the staff there help you to return to the HQ. The staff at the store are just clueless and can only repeat the same words like robots. I guess they are not properly trained on how to help with online returns but Gosh, have a little bit initiative in your job. It was honestly sad to watch. If your staff is not capable of providing that services then don’t put it on your website.

ENVYSTYLEHUNTER

Poor customer service from a young girl working I wasn’t greeted even after 20 mins & only one other customer in the store at the time I had to then ask to make my purchase which was over $500. Very disappointed with the service considering how much your spending on a hat… I am in love with the hat but unfortunately won’t be supporting this brand again.

sang hee park

직원이 너무너무 친절했어요!! 원래 있던 모자 관리하는 법과 스팀으로 펴는 법도 친절하게 알려주고 해줬어요. 정말 기분좋게 구매해서 매장을 나왔습니다. 정말 고마웠음!! 모자도 종류가 꽤 많았고 한국보다 저렴해요. 세일기간에 맞춰가면 더 저렴한데 평소에도 한국보단 싸서 구매할 만 했어요.

Jv MS

Bad experience with these people and leaving my hat to repairs. I rang from WA to ask how could my hat be repaired as it needed the neoprene band replaced (I have a Newport, that is around 2 years old), the lady explained the process over the phone. As I was travelling from WA to Sydney for the long weekend, I took the hat myself to the QVB store. I completed the paperwork and they said they would send it to head office and once it was ready, they would call for me to pay over the phone. I rang several days later to ask what had happened to my hat as no one had rang me. Hilary from head office said the hat was sitting in the store the whole week, no one had taken it as they had computer/power issues. She promised she would ring me once the hat had arrived to head office. No one rang me so I rang again, the lady from the store (Vanessa) said the hat was collected since several days ago. Hence I rang again to head office asking for Hilary or Ashley (manager who according to Vanessa, took the hat to repairs), and another lady Alexandra in head office said she couldn’t help me and that everyone was in a meeting. So at the stage, NO ONE knows where my +$200 hat is, and no one could tell me if they had received it/repaired it or what. Very rude, and totally unprofessional and unhelpful.