Lane Bryant - Port Richey, Florida

Vivian Bell

Maddy is absolutely a rockstar! She is beyond excellent in customer service. She assisted me with fitting, shopping and even mailed a thank you and welcome to Lane Bryant hand written card.

At first I thought that is was just the Lane Bryant way, until I returned this past weekend, as I wanted to spend a eGift that I received for my birthday before it expired. However, the care (lack of) that I received as the only person in the store with two associates present. Neither of which acknowledged me until I spoke to them. At which time they gave the worst hello, no eye contact and continued their conversation about their nail techs and how horrible of an experience they had. It is actually pretty ironic to think of the fact that they discussed receiving less than stellar customer service as they failed to serve me well.

But my experience with Maddy from a month ago, still lets me in good conscience give this store 5 stars. The manager/supervisor who was present during this visit (with Maddy) was also absolutely amazing.

When your initial visit is so awesome that it overshadows a truly horrible one, then you've done well. Maddy thank you for your excellence in character and service. If you go into this store ask for Maddy and you'll understand immediately what I mean. But just so you know you won't have to find her if she is there and available, because she will greet you with such kindness and warmth, you'll know immediately who she is and you'll be here writing about the experience as well!

#KudosMaddy

Ellen Wuster

My sister in law has trouble finding clothing in her style. I called the New Port Richey store to look for a particular jacket I found on the website. I also heard the ad about the style program. I spoke to Brittany and she explained the style program which sounded like exactly what we are looking for. She was helpful with scheduling the appointment. When we went to the appointment Alissa helped us with one on one service for over and hour. She was so kind and helpful. They already had a rack of 5 outfits already pulled and ready to try on. This was the first store that has clothes that fit my sister in law perfectly. She is short, slightly heavier set and dress more in the masculine style. She is looking for workwear for interviews and a new job. Like always we didn't think we would find anything but we found 3 jackets 5 shirts and 4 pants! The quality of clothing felt expensive but the prices were great. We had amazing service, great quality clothes and good prices! All the girls at this store are so kind and we can not thank them enough for everything!! ❤️

Chris Martin

My wife shops here and the staff is always very helpful and nice to work with. They make you feel very comfortable.

jeanne dobbins

The staff are excellent. Fee is amazing. The clothes I bought shrank two inches the first time I washed them and continued to shrink. I am tall and now can’t wear the pants. The staff at the store are fabulous so I am disappointed I can’t wear the clothes.

Lori Bella

Went to store first time yesterday as it’s 45 mins from me. The two sales associates were more than helpful and very knowledgeable to help you out. Clean comfortable store. Very pleasant shopping experience. I will be returning. Worth the drive!

Holly Molly

I love this place! The staff are always so helpful and sweet!

A L

The manager that worked opening on July 14th(I’m sorry I forgot her name) was absolutely wonderful and was a HUGE help!

Erin Eberhard

I changed my review from 2 stars to 5 after revisiting almost a year later. As soon as I walked in Brittany greated me with amazing customer service. Very helpful with sizing and listening to what I was looking for. Misty was also behind the register when I came in with another customer but greeted me with a smile and when she was done with her customer she also was very helpful. I will definitely be going back when Brittany and Misty's are working. Customer service and great staff makes a difference. Thanks ladies for the great experience. ❤