RDD USA - Commerce, California

Tom Mulder

Over the years we have purchased at least 6 military surplus tents from RDD (the very large 18'x36' tents). RDD modified our tents with custom doors and window additions. Great service and custom modifications!

Delta Mike

All the negative reviews are correct, this is a scam business.

One of their employees even tried to get me to give them my credit card info over the phone for a refund...big time scam business that seems to be dipping their toes into fraud.

I had to have paypal smack these guys around for me to get my money back. If you're going to ignore our warnings about rdd, make sure you use paypal so you have the chance to actually get your money back. Its the only way you might ever see it again if your giving it to this awful business. My best advice is to just go elsewhere. Its easier to leave it at that, this is scam business, shop elsewhere.

and if you notice, you don't have to notice very hard. It is quite blatant that they are using themselves(forcing employees as well I'm sure) to leave 5 start reviews to counteract all the REAL and honest reviews by people they have scammed.

THE WOKE BRAND

I called and spoke with Tony on May 3rd and discussed wholesale rates and options with him. I ordered 1 of a few samples that I was interested in as I expressed being interested in a new vendor supply to provide my company with a large (100s at 1 time) quantity of inventory but 1st wanted to test out the product. 2 weeks passed no product. No tracking number. So I called back and left a message several times but no return call. Today I called and Tony picked up finally. I explained that I've been waiting and calling but no communication or product. He then went on to say he doesn't know who I am because I didn't order online. I provided my name and form of payment as that's all I had to identify the transaction. I stated that he sent me an invoice through PayPal and how could he not remember the business practices that he in fact used. I immediately asked for a refund and he said he would send it and HUNG UP ON ME. Horrible service on top of HIS MISTAKE. I CALLED BACK and recorded the call to be sure that he admitted fault and confirmed the refund amount. Mind you I never provided an order number and he told me the correct amount and said he sent the refund. No apologies. And hung up again...sad day when business owners are like this. Spend your money where common respect is given and great service is apart ofbthe deal.

Joshua Kochendarfer

Slow shipping seems to be the biggest problem for this business. But every product I received was in excellent condition IMO. I had a problem at first with my order but I contacted them and everything was fixed. Bottom line, good clothes for good price but it might take a little while to get to you.

Raevn Byrd

I ordered from these guys online.
The initial contact from the company after ordering said I'd receive a shipping notice and tracking number. These were never sent. Questions regarding my order were not responded to.

I opened up a Paypal case after a week, and the item arrived the next day. It had taken them five days to pack and send it out.
Fortunately the item was good, but the service left something to be desired... definitely not at the level I'm accustomed to in 2015/16.

Dan Lisk

This has been the worst experience I have ever had dealing with so caller "business" I believe i have been scammed or this is blatant incompetence and disrespect.

I ordered close to 20,000 in products. They promised many things. All lies. Every time they answer the phone I get excuses. Apparently there are no mangers. Just employees who pretend to have no information or pretend to forget who you are Every day. It has been outrageous.

They now tell me it has been shipped but provide no tracking number.

I've read all of their policies. I have them on record saying a whole host of shenanigans.

I have been forced to buy from another company to ensure I have products in case RDD products do not arrive when they were promised. I will be requesting compensation and making formal complaints. This should not happen to anyone.

William King

RDD USA had exactly what I was looking for and their customer service was top notch! Even during their busiest time with this current crisis, they were able to deliver in record time and sent communications every step of the way. I will definitely be buying from them again. Great company!

Kevin Jeffery

Check this companies BBB profile, they have an F! They have multiple complaints and do not respond.

THIS COMPANY IS A SCAM. I spoke with Tony Lomeli about a $10000 military tent for use as a hunting cabin.

Tony assured me that a brand new alaska structures tent that they were making themselves, would be ready in three weeks. I paid a $5000 deposit.

Tony did not provide me with a receipt and it took me three weeks of calling and emailing to receive it.

I scheduled a time to pick up my tent at the construction site in California. I drove from Missouri to pick it up.

Not only was my tent not ready, they had only started on it that morning. It is over a month later and I have still not received my products, I have a tent frame with an old cover on it that has holes in it. And Tony just won’t respond.

This place is a joke and I am now forced to take legal action against the company.